Privacy, Security, and Technical Issues

Is Telehealth Private and HIPAA - Compliant?

Yes. All telehealth appointments at Humane Psychiatry are conducted through a HIPAA-

compliant, encrypted video platform. Your session is not recorded. Your health information is protected under the same federal privacy laws that govern in-person psychiatric care.

Your responsibility is to ensure privacy on your end: use a private room, consider earbuds, and do not join your appointment from a shared or public Wi-Fi network.

What If I Have Technical Problems?

Technical issues happen and are nothing to be embarrassed about. Here is what to do:

Refresh the page or close and reopen the app, then try reconnecting.
Check that your camera and microphone are enabled in your browser or app settings.
Switch from Wi-Fi to mobile data (or vice versa) to see if the connection improves.
Restart your device if the problem persists.
If you cannot reconnect within 5 minutes, call us at (469) 212-6565. We will help you troubleshoot or reschedule without penalty.

Cancellation & Late Arrival Policy

Please cancel or reschedule at least 24 hours before your appointment. Arriving more

than 10 minutes late may require rescheduling.

Call (469) 212-6565 as soon as possible if something comes up.